--- title: "Reviewing a Tour" description: "How you check a finished Tour in Orbit MissionControl: the status line, the figures, the findings list and the stops, how to correct stop times and add missing proofs, and how to complete the review." url: "https://support.pr-7.orbit.do/en/core-features/tour-review" locale: "en" apps: ["mission"] lastReviewed: "2026-10-14" --- # Reviewing a Tour How you check a finished Tour in Orbit MissionControl: the status line, the figures, the findings list and the stops, how to correct stop times and add missing proofs, and how to complete the review. When the driver finishes the last stop, a `Tour` waits for your review in Orbit MissionControl. The review gathers everything worth a second look on one page, lets you correct stop times and add missing proofs, and closes the tour with **Complete Review**. **Key highlights** * **One status line:** the top of the review says in one sentence where the tour stands and holds the **Complete Review** button. It stays in view while you scroll. * **Four figures:** service time, proofs, loads and price at a glance. * **One list of findings:** everything to look at, grouped by how much it matters. A click on a finding takes you to its stop. * **Stops that need you open by themselves:** a stop without findings stays on one line. * **Corrections in place:** fix stop times and upload missing proofs without leaving the review. ## Opening the review A tour is ready for review once it reads `Review Required`. Open it with **Open Review** on the tour, or with **Review** in the tour's status bar. The review opens next to the tour. Before the last stop is done, the review reads **Review Available After the End of the Tour**. Once a tour is `Completed`, it reads **Review Completed**, together with "Shippers can see the proofs of this tour." When Orbit closed the tour on its own, the line reads "Completed automatically because this tour had no findings." instead. See [Automatic Tour Completion](https://support.pr-7.orbit.do/en/advanced-features/automatic-tour-completion) for when that happens. ## The status line The status line names the state of the tour and decides whether **Complete Review** can be selected. | Title | What it means | **Complete Review** | | ------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------- | | **No Findings** | Every stop is fully recorded. | Available | | **Check 3 Findings** | The findings list holds three points to look at. They do not block completion. | Available | | **2 Open Clarification Cases** | Clarification cases on this tour are still open. The review can only be completed once they are settled. | Unavailable, with the note **Settle the clarification cases first** | | **Data Incomplete** | The proofs, the execution history or the clarification cases could not be loaded, so status and figures may be incomplete. Select **Try Again** to reload them. | Available | | **Loading Data** | The review is still reading the tour's proofs, history or clarification cases. | Available | When automatic completion is on and kept this tour for a person, the line under **Check 3 Findings** reads "Automatic completion is on. This tour is waiting for a manual review because of these findings." The findings are the ones in the list below it. Next to the button, a note reminds you that **Shippers see the proofs afterwards**: proofs reach the shipper once the review is complete. If your role may not change the tour, the note reads **No permission** and the button cannot be selected. ## The figures Four figures sit below the status line. | Figure | What it shows | | --------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Service Time Used** | The time spent at the stops, against the service time the plan includes ("incl. 90 min"). The detail shows the minutes over plan, or "within plan". Only stops with both an arrival and a departure count. When some stops have no times, the value reads as a minimum ("≥ 75 min") and the detail names how many stops are without times. The figure follows your corrections. | | **Proofs** | Proofs present against proofs required, such as "5 of 6", with how many are missing or "complete". When the proofs could not be loaded, it shows "–" and "not loaded". | | **Loads** | All loads on the tour, with how many failed and how many were completed with a note, or "all delivered". Loads that failed on shipments later removed from the tour appear as "+1 from removed shipments": point at it to see the reason, comment and time of each. | | **Price** | The tour's net price. Point at the number of items to see the line items. | ## The findings list Below the figures, **Findings** lists everything worth a look, in up to three groups. A group with nothing in it is left out, and a tour without findings shows no list. ### Blocks Completion Open clarification cases on the tour, each with its name and when it is due. **Open** opens the case. **Complete Review** stays unavailable until every case is settled. ### Check Points to look at before you complete the review. They do not block completion. | Finding | What it means | | ---------------------------------------------- | ------------------------------------------------------------------------------------------------- | | **2 loads not delivered** | The driver reported loads at this stop as failed. | | **Stop failed** | The stop failed as a whole, without a single load failing. | | **Signature missing** | The stop requires a proof of this type and none is there. The finding names the proof type. | | **Delivery receipt not created** | A delivery receipt could not be created from the recipient's signature. | | **1 load confirmed without scan** | The driver confirmed a load by hand instead of scanning it. | | **Times not recorded** | The driver did not record the arrival or the departure. | | **Service time 18 min over plan** | The tour used more service time than planned. The finding names the stops that drove the overrun. | | **1 load failed, shipment removed afterwards** | A load failed on a shipment that was later removed from the tour. It belongs to no stop. | ### For Information Loads completed with a note, such as "1 load with note: Packaging damaged". A note does not change the outcome of the load; see [Load Status Tracking](https://support.pr-7.orbit.do/en/core-features/load-status-tracking). Select a finding to jump to its stop: the stop list switches to **All**, the stop opens, and it is marked so you can find it at a glance. If part of the tour's data could not be loaded, a line at the top of the list says so, with **Try Again**. This covers the proofs, the execution history (failed loads of removed shipments may be missing) and the clarification cases (open cases may be blocking the review). ## The stops The stops follow under **Stops · 8**. The filter **All** | **With findings · 3** narrows the list to the stops with findings. Each stop is one line: its number and company, the arrival and departure times, the time spent with the minutes over plan, and its proof status, such as "2/2" or "2/3". A stop without required proofs shows how many proofs were uploaded. A second line under the company names the stop's findings. Stops with something to check are open when the review loads. Stops without findings, and stops with only a note, stay closed. An open stop shows its times, its failed loads, its loads with a note, and its proofs. A stop you close stays closed. ## Correcting stop times The driver's arrival and departure times are what the review saves, unless you correct them. A map marker next to a recorded time shows where the driver recorded it, compared with the stop address. 1. Open the stop and select the pencil, **Edit Times**. On a stop without recorded times, select **Enter Times**. 2. Enter the **Arrival** and **Departure** times. The duration updates as you type, and the times the driver recorded are shown below for reference. A departure before the arrival cannot be applied: correct one of the two times first. 3. Select **Apply**, or **Cancel** to keep the times as they were. A corrected stop carries the tag **Changed**, shows the driver's times, and offers **Reset** to return to them. Corrections are saved with the review, when you select **Complete Review**. **Service Time Used** and the stop's duration follow each correction straight away. A time the driver did not record reads "not recorded". Until you enter it, the stop does not count towards **Service Time Used**. ## Adding missing proofs An open stop lists its proofs under **Proofs**, with a short summary such as "All 3 present" or "2 of 3 present". Select **Upload Proof** to add a proof to the stop. Each required proof that is not there takes a placeholder in the grid, such as **Signature missing**, with **Upload**. **Upload** opens the upload with that proof type already chosen. A `Scan` or a `Documented Signature` cannot be uploaded by hand, so its placeholder reads "Can only be captured in Cockpit" instead. A delivery receipt that could not be created does not count as a proof. The stop shows it as missing, just as automatic completion does, and the receipt's tile offers **Regenerate** to create it again. See [Documented Signatures & Delivery Receipts](https://support.pr-7.orbit.do/en/advanced-features/documented-signatures-and-delivery-receipts). ## Completing the review Select **Complete Review** in the status line. Orbit saves your corrected times, the tour moves to `Completed`, and the review closes. If a clarification case was opened since the review loaded, Orbit refuses the completion with **Tour Has Open Clarification Cases** and shows the case in the list. ## Example Julia, an operator at Spaceport Shipping Co., opens the review of an eight-stop tour around Lyon. The status line reads **Check 3 Findings**. The list names a missing signature at stop 3, times not recorded at stop 6, and a load with a note at stop 5. She selects the missing signature: stop 3 opens, and the driver, Mohammad, has emailed a photo of the signed delivery note, so she selects **Upload** on the placeholder and adds it. At stop 6 the driver forgot to record the departure; Julia selects **Enter Times**, enters 14:20 and 14:35 from the driver's call, and applies them. **Service Time Used** updates, and Julia selects **Complete Review**. ## Frequently asked questions **Q: Do findings stop me from completing the review?** Only open clarification cases do. Findings in **Check** and **For Information** are there to be looked at, and **Complete Review** stays available. **Q: Why can I not select Complete Review?** Either the tour still has open clarification cases, or your role may not change the tour, in which case the note next to the button reads **No permission**. **Q: What happens to times I corrected if I leave the review?** They are not kept. Corrections are saved only together with the review, when you select **Complete Review**. **Q: Why does Service Time Used start with ≥?** Some stops have no recorded arrival or departure. Those stops do not count, so the value is a minimum. Enter their times to complete it. **Q: Can I upload a scan or a documented signature by hand?** No. Both can only be captured by the driver in Orbit Cockpit. Their placeholder says so and offers no upload. **Q: A stop has a delivery receipt but still shows a missing proof. Why?** The receipt could not be created, so it does not count. Use **Regenerate** on its tile. If it fails again, check the receipt template. **Q: Can I review a tour that is still running?** No. The review becomes available once the driver has finished the last stop. Related: [Tours](https://support.pr-7.orbit.do/en/core-features/tours), [Automatic Tour Completion](https://support.pr-7.orbit.do/en/advanced-features/automatic-tour-completion), [Stops & Arrival Tracking](https://support.pr-7.orbit.do/en/core-features/stops-arrival-tracking), [Documented Signatures & Delivery Receipts](https://support.pr-7.orbit.do/en/advanced-features/documented-signatures-and-delivery-receipts)